SAMSUNG PAY FAQ

What is Samsung Pay?
Samsung announced the official launch of its mobile payment service, Samsung Pay, initially on the Samsung Galaxy S6 and Samsung S6 edge, S6 edge+ and Galaxy Note5. Samsung Pay broadens the reach for mobile payments at the POS and enables Heritage Federal Visa cardholders to use compatible Samsung devices for everyday purchases, at both contactless (NFC) and magnetic stripe POS terminals in the U.S.


Is Samsung Pay built into the new phones? Is it an app?
Samsung Pay is available as an app to download for U.S. consumers on Galaxy S6 and Galaxy S6 edge devices. New compatible devices come with the Samsung Pay app preinstalled.


How do I make a purchase with Samsung Pay?
At a store, you can pay by swiping up from the bottom of your screen to launch Samsung Pay, then securing the transaction with fingerprint authentication, and then holding your device close to the POS terminal. The device screen will indicate that signal is being transmitted and will instruct you to hold the device near the terminal. The app will automatically recognize if the payment terminal is NFC contactless enabled or magnetic stripe. A gentle vibration will confirm the payment has been made.


How do I set up my Heritage Federal Visa credit card to make payments with Samsung Pay?
Just create a Samsung account and add a fingerprint and backup PIN to the device Settings. You can use the phone’s camera to scan the card information and then the account is secured with a fingerprint and backup PIN. You can load your Heritage Federal Visa credit card and set it as your default card.


Is Samsung Pay safe to use?
Safety features include tokenization and cryptogram validation via MDES and cardholder validation via fingerprint authentication or backup PIN. Samsung does not store or share any payment information.


Where can I use Samsung Pay?
You can use Samsung Pay at merchants accepting contactless payments as well as mag-stripe only terminals commonly found in stores where a plastic card can be swiped.


Will the card image in Samsung Pay match my physical card?

No. In most cases the card image in Samsung Pay will not match your physical card. You will see an image of a card with our HFCU logo on it as a symbol of your card.


Why am I being asked to call HFCU to verify my card?
When enrolling your card, it may require extra verification, as potentially required by the provider.  When this occurs, you will need to contact HFCU for the final verification to add your card.  Call 812-253-6928 for assistance.