Frequently Asked Questions (FAQs)
We have an easy online secure form you can complete to find out what the payoff is on you loan.
You can mail your loan payoff to:
- Standard Mail: Heritage Federal Credit Union PO Box 189
- Overnight: 5388 Old State Road Newburgh IN 47630
The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield. If the VIN cannot be found there, open the driver's side door and look at the door post (where the door latches when it is closed).
We have notary’s at every location. If your document requires a witness, we do ask that you bring your own witness.
We have several Option for our members to pay for loans including:
Mail a payment to PO Box 189, Newburgh, IN 47629-0189
Visit a branch location
Auto Pay setup on my account to automatically make my payment
Online Transfer from another account at Heritage Federal Credit Union
Online FI to FI transfer directly to a loan
Payment over the telephone or the web payment center from another Financial Institution (this option does include a convenience fee)
The most convenient way to change your address is through online banking. Click on Services and then the Continue button next to Change Address/Contact Information. Follow the prompts to update your information. You may also call our information center at 812-253-6928, Option 1 or stop by any branch.
For account openings for minors we do require social security number and a copy of a Birth Certificate or Social Security Card.
Mobile Check Deposit may not be available for your account due to a variety of reasons including, but not limited to:
- Your account is not one of our qualifying account types
- Amount of deposits and/or average balance on your account
- Length of membership
- Current or previous share or loan collections history
- Fraudulent activity on your account
- History of overdrafts
Please contact an Information Center Agent at 812-253-6928, option 1, if you have any questions regarding qualification for Mobile Check Deposit services.Go to main navigation