More Questions?
Need Clarification?
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812-253 MYCU(6928)
Q: Am I limited to hearing only 10 transactions under Share History on the new Telephone Banking system?
A: No, however, you may hear up to 10 transactions at a time. After the 10th share history item, the system will state that you can press 1 to continue. Once you press 1 the system then will list the next 10 transactions.
Q: What are the new Telephone Banking menu options that can I select?
A: Our new Telephone Banking system allows the user to select from many menu options. Please click here for the menu.
Q: What will Express Line Anytime be called after the data system upgrade?
A: Express Line Anytime will simply be called Telephone Banking, exactly what it is.
Q: Will my current password for the Express Line Anytime convert to Telephone Banking?
A: Yes, your existing Express Line Anytime password will convert to the new Telephone Banking system. However, for security reasons, passwords will now expire and need to changed every 90-days.
Q: Are there any restrictions to passwords with Telephone Banking?
A: Yes. Passwords must be 4 digits. Passwords can not be four "0"s, but can start with a "0".
Q: What options can I select from the Main Menu on Telephone Banking?
A: From the Main Menu you may select from the following options:
- Balance Inquiry Menu
- History Menu
- Withdrawal Menu
- Transfer Menu
- Checking Menu
- Loan Menu
- Replay the Current Main Menu Options
- Transfer to the Information Center to talk with a live representative
- Or, simply hang-up
Q: Does each category under the Main Menu on Telephone Banking have additional options?
A: Yes, each category has its own options available. Example: Under the Withdrawal Menu Option you can conduct a Savings Withdrawal, Checking Withdrawal, Share Withdrawal, Loan Advance, Replay the Current Withdrawal Menu, Go Back to the Previous Menu, Transfer to the Information Center or Hang Up.
Q: What are the most used options in Telephone Banking?
A: Yes, please click here to view the most used options.
Q: After the data system upgrade, will my check / transaction history be available?
A: No, since Telephone Banking is part of our brand new data processing system no check / transaction history will be available at launch. Members will need to use E Statements to access that information until check / transaction history is built up over time in the new data processing system.
Q: Will I be able to obtain the next payment due date or next payment amount on my Heritage Federal Credit Union loan(s) within Telephone Banking?
A: No, Telephone Banking does not offer this service at this time.
Q: Does Telephone Banking offer a voice recognition system?
A: No, Telephone Banking currently does not offer a voice recognition system. We have received quite a bit of feedback over the years regarding the shortcomings of our current voice recognition system. We feel that the technology is not currently up to our expectations and we will not offer voice recognition service at this time. Only touch-tone service is available.
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