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Q:  When will members start to receive their new enhanced Visa statement?

A:  Beginning in August 2009 members will begin receiving their new enhanced Visa statement.

Q:  What is the major change with the new enhanced Visa statement?

A: In order to align our Visa credit card statements with the new month end data processing cycle, Visa credit card members will receive the following Visa credit card statement in November for the month of October.

• The October Visa credit card statements, received in November, will include activity from 9/16/09 to 10/31/09, with a payment due date of 11/25/09.
• This one-time longer processing cycle will allow the credit union to align Visa credit cards to a true month-end processing cycle.

Q:  Once the new enhanced Visa statement is mailed out in the same envelope with the member's monthly statement will members receive a business reply envelope to return their Visa payment to the credit union?

A:  Yes, if you receive a paper statement, you will also receive a business reply envelope to be used for Visa payments by mail.

Q:  Why is Heritage Federal Credit Union making the cycle change to a month-end processing date?

A:  These changes will allow the credit union to become more efficient while saving money on postage.