More Questions?
Need Clarification?
Call us at
812-253 MYCU(6928)
Q: Can joint owners receive all of their statements electronically, thus having multiple statements available to them under one E Statement login?
A: Yes. Joint owners must contact the credit union at (812) 253-MYCU (6928) or (800) 858-1693 US Toll-free to request that additional statements be directed into their E Statement account. For security reasons, validation must occur at the credit union prior to any joint owner being given access to accounts on which they are a joint owner.
Q: What is an example of a joint account on which I would want to have the statement available electronically?
A: The most common example is when a member is a parent that has children with Kirby accounts and the parent would like their children’s account to be available on their E Statement site. This can easily be accomplished by calling the credit union for assistance.
Q: Can I receive a larger font statement electronically as well?
A: Yes. Although E Statement users can always increase the size of the document in order to see the statement better online, the new larger font statement will make the statement easier to read when printed for those members requiring larger print. Please remember, if you print out a larger font statement, you may increase your paper usage since additional pages will be printed. Q: Since my statements will be changing on August 1, 2009 what impact will the statement change have regarding E Statements? Will I need to
re-enroll to receive E Statements?
A: As of August 1, 2009, Heritage Federal Credit Union will be changing our E Statement provider. In order to be able to access E Statements online for the first time after August 1, you will need to re-enroll. You can do this by going to www.hfcu.info and clicking on the E Statement logon icon. If you are currently enrolled and this is the first time you are accessing your E Statement since August 1 or, if you are a new enrollee, you will need to follow this process. Once you arrive at the E Statement site you will see this message and need to follow the directions as stated, "If you have not already signed up for E Statements, Click Here. If this is the first time you have accessed your E Statement since August 1, 2009, or, if you are a new enrollee, please click here to accept our new Consent Form. On the Consent Form, you’ll need to enter your Member Number and the last four digits of the primary member’s social security number. Then, please click on the “I Agree” button and you will enter the E Statement site. You will immediately be prompted to change your password for security purposes, and then can view your E Statements."
Q: What software requirements do I need on my computer in order to receive my E Statement?
A: To access and retain your electronic statement you will need a valid e-mail address and a personal computer running any version of Microsoft Windows,or an Apple Macintosh, with Microsoft Internet Explorer version 6.0 or higher or Mozilla Firefox version 2.0 or higher with 128 bit secure socket layer encryption. You will also need Adobe Acrobat Reader software version 5.0 or higher to be able to view your statement electronically. You may upgrade or download any of this software by clicking on the relevant icons that we provide on the E Statement consent form. You may retain a copy of your statement by printing
or downloading a copy to your personal computer.
Q: Will my member number be masked when I enter it into the E Statement site?
A: Yes, for security purposes your member number will be masked with asterisks(Ex. *******) when you enter into the E Statement site.
Q: Whom do I contact for assistance to re-set my password if I am locked out of the E Statement site?
A: Once an E Statement user has ten failed login attempts they will be locked out and will see the following message. “The maximum number of failed login attempts has been reached. Please contact the Information Center to reset your password.” Members would then need to contact the Information Center at 812-253-MYCU (6928) for assistance.
Q: How do I sign up to receive e-mail notification that my E Statement is ready for viewing?
A: You can elect to have an e-mail sent to you within the first few business days of the month stating that your E Statement is ready. After you login, go
to the Settings section and then you will see the Member Setup Screen, from which you can select to receive an e-mail or not. If you select to receive an
e-mail notification, you must provide your e-mail address by typing it in.
Q: Will I receive e-mail notification that my July E Statement is ready
for viewing?
A: No, e-mail notification is available for members who have enrolled and consented for E Statements. However, since everyone must re-enroll and
re-consent for E Statements no e-mail notification will be sent for the July
E Statement that members will receive in early August. Going forward
members can elect to sign up for e-mail notification once they are in the
E Statement site.
Q: How do I change the e-mail address for my E Statement notification, which lets me know that my E Statement is available?
A: After you login, go to Settings and you will find the Member Setup screen where you can check the “yes” button and type in your new e-mail address. Also, please contact the Information Center at 812-853-MYCU (6928) or toll
free at 800-858-1693 to change your e-mail contact information, which the credit union has on file for you. If you use Online Banking and / or receive the monthly electronic newsletter Money Matters, please make sure you change your e-mail address for both of those services. You can change your e-mail address for Online Banking on the Online Banking site and you can re-enroll
on the home page for the monthly electronic newsletter Money Matters by clicking on the Newsletter signup icon.
Q: What enhancements will the new E Statement system provide to members?
A: Members that have signed up for E Statements will be able to click on a check # within E Statements and have their actual check image pull up.
Q: If I am a current E Statement user and since I have to re-enroll and
re-consent to receive my E Statement will I receive a paper statement in August, or, the first month I re-enroll or re-consent?
A: No, your statement(s) will be available electronically as soon as you re-enroll and re-consent to the E Statement site. Heritage Federal Credit Union
is not resetting any accounts to receive paper statements. All statements that are currently available electronically will still be available via the E Statement site after you re-enroll and re-consent.
Q: What will happen if a member wants to revert back to a paper statement from an electronic statement (E Statement) when they are currently signed into a session with E Statements?
A: The member can continue with their current E Statement session. After
they are finished with that session and if they elected to revert back to a paper statement, the member will receive a paper statement going forward. If the member ever wants to receive E Statements in the future they will need to
re-consent to E Statements as a new enrollee.
Q: Is a reconciliation page (like the one available with hard copy statements) accessible through the E Statement site?
A: Yes. There is a reconciliation page (p. 2) included in each of your statements listed on your E Statement site. Just select one of your statement links on your list (it doesn’t matter which one) and select “print > pages > 2”. You can print multiple copies of the reconciliation page by putting the number of copies you want to print in the box beside “Number of copies:” .
Q: Will this process allow me to return to my E Statement?
A: Yes. Use your “Back” browser button to return to the main E Statement page and select the statement you want to return to.
Q: Is there any other way to access and print the reconciliation page?
A: Yes. You can access and print the reconciliation page through http://www.hfcu.info/checking/checking.html
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