More Questions?
Need Clarification?
Call us at
812-253 MYCU(6928)
Q: Will the time it currently takes to process a transaction inside the branch stay the same or decrease?
A: As teller knowledge of the new system increases, the length of transactions such as making deposits, transferring funds between accounts, opening new accounts, etc. will eventually shorten due to the automated features that will be a part of the Data System Upgrade.
Q: Will the new account opening process change for new members after the data system upgrade?
A: Yes, the new system will automatically sign up new members for Telephone Banking, Online Banking, Bill Pay and E Statements. Of course members can always opt out for any of these services if they so desire. This will increase our operating efficiencies and improve the time it takes to open up new accounts for members.
Q: Will the Data System Upgrade change the way you obtain my signature
when completing a transaction, opening an account or obtaining a loan?
A: Yes, but only for inside-the-branch transactions (drive-up will remain the same). We will have new electronic signature pads for any signature-type transaction (such as opening a new account or obtaining any type of loan). These signature pads are similar to those utilized by retail stores for credit card transactions. This will save you time and effort and will allow Heritage Federal Credit Union to increase efficiency and security.
Q: Will the transferring funds between HFCU accounts be different?
A: Yes. The process will save you time, will be simpler, more efficient and more accurate. It will actually be a true transfer directly from one account into another (either between one member’s accounts or between members). The transfer will appear on the member’s statement and receipt.
Q: Will any of my account descriptions change?
A: Some will change in order to make it clearer as to what the account is. For instance, instead of initials, the names will be more descriptive. (Example: MMDA will now appear as Money Market Checking). These changes will be reflected
within the next 3-4 months on your monthly statement.
Q: Will I still be able to add comments to my receipts?
A: Yes. Comments will still be added to member receipts. And a brand new
feature will be the addition of these same comments to the monthly statement as a line-item memo.
Q: How will I receive the hold information for my checks after the data system upgrade?
A: The credit union will be able to print the hold information for your checks on the bottom of your member receipt after the data system upgrade making it much easier for members to know what holds, if any, are being placed on their checks along with the date of the release of the hold.
Q: How will I be notified of overdrafts after the data system upgrade?
A: Overdraft transfers, ODP, NSFs, Uncollected Funds and Stop Payments will be combined all on one notice and mailed to the member versus members receiving one for drafts, one for ACHs and one for Debit Cards as we currently handle them today. The new process will make it easier for members to see all of the activity at one time on the new combined notice format. Notices will still be sent daily. Examples: If you have only one event, on any given day, then the new combined notice will only have that information listed. Therefore, if you have multiple events occur on the same day then the combined notice would have all of the information combined for that given day.
Q: How will my interactions with the staff at the branch be impacted following the Data System Upgrade?
A: Because the Data System Upgrade will contain new features designed to maximize your financial well being, the staff may require a bit longer at first to make sure that everything is working smoothly. We ask for your patience in the time directly following the go-live date and assure you that our goal is to ultimately save you time and money.
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