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812-253 MYCU(6928)
Q: How do I set up an alert to be delivered to my cell phone?
A: You can send an alert to any device (pager, phone, etc.) which has a valid e-mail address. If you do not know the email address for your mobile provider you can contact your mobile provider and they should be able to assist you. Listed below are some examples of major mobile providers:
AT&T Wireless - phonenumber@txt.att.net
Sprint (PCS) - phonenumber@messaging.sprintpcs.com
Sprint (Nextel) - phonenumber@page.nextel.com
T-Mobile - phonenumber@tmomail.net
Verizon - phonenumber@vtext.com
Q: How do members sign up for “Alerts?”
A: Logon to Online Banking. Click on “Account Alerts” and click on “Add/Edit Alert” tab. Select an alert from the drop down menu and “Submit.” You will then need to select the account for the alert (and, depending on the alert, dollar limits, etc.) and to designate the e-mail address to send the alert to. Then click “Submit” and the alert will appear on your “My Alerts” page.
Q: What is the charge for Alerts?
A: Alerts is a FREE service for Online Banking users.
Q: Can members sign up for Alerts if they do not use Online Banking?
A: No, Alerts is only offered for our Online Banking users.
Q: What are the benefits of Alerts?
A: Alerts sends information to your external e-mail account or wireless device and will alert you to transactions that you deem as "out of the ordinary." Studies show that this type of monitoring of your financial accounts can help minimize ID fraud and ID theft.
Q: Can members receive the notifications through text messaging?
A: Yes, through Account Alerts and select e-mail setup and then click on the link to the “Provider List”.
Q: Will members receive the notification immediately after the event has occurred?
A: Alerts will be sent out to the designated e-mail address or wireless device in near real time.
Q: What events can members be notified of?
A: Members can be notified of the following items:
- Account Activity Summary
- Account Balance Change
- Any Deposit
- Check Cleared
- Check Stop Payment Expiration
- Debit/Check Card Purchase
- Electronic Deposit
- Non-Sufficient Funds Check
- Withdrawal Notification
- Custom Message
Q: Will the alert provide the details of the transaction?
A: Each alert will provide some information that is specific to the issue. The amount and type of information provided is dependent upon the type of alert. For further details, please logon to Online Banking.
Q: Will members receive an alert on every transaction?
A: Each alert will be sent based on the preferences the member selects. The transaction notification is sent for an amount over a certain dollar limit. The amount is determined by the member setting the amount limit. Members can receive notifications on as many transactions as they like.
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